Financial services firms risk missing significant commercial opportunities by treating customer vulnerability primarily as a regulatory requirement, according to support services...

New research highlighting the widespread impact of financial stress should prompt financial services firms to examine whether they do enough to proactively identify customers who may...

WH Ireland, the privately-owned wealth management and financial planning firm, has selected the MorganAsh Resilience System (MARS) to enhance managing customer vulnerability across its...

Stockport-based debt advice firm GW Financial Solutions has adopted the MorganAsh Resilience System (MARS) – enabling it to identify and support vulnerable clients faster, more...

Support services provider MorganAsh warns of the increasing risk of AI-enabled customer vulnerability fraud, calling on firms to strengthen processes and move beyond reactive...

Customer vulnerability specialists MorganAsh have welcomed a recent intervention from the FCA, calling for firms to be proactive when identifying and managing customer vulnerability

Financial services firms are failing to identify customers experiencing domestic and economic abuse, leaving many without appropriate support, warns vulnerability specialist and...

MorganAsh, a vulnerability specialist and support services provider, has launched a new gap analysis service to help firms assess how their current approach to customer vulnerability...

Firms looking to offer the FCA’s new targeted support must not neglect the customer vulnerability requirements of Consumer Duty, MorganAsh warns as the regulator confirms the...

Financial services firms must urgently review their IT systems and processes for managing customer vulnerability, experts warn as new independent guidance sets higher standards and is...